What is your return policy?
If the unit has been unwrapped and installed there is no return available. We can however work with you to possibly sell it on consignment. If the unit has not been unwrapped or installed and is completely new condition there is a *30% restocking fee as this will cover shipping the unit to and from along with processing fees and such.
*Does not include custom configured units.
What is your warranty policy?
Warrantor:
Excel Air Systems
120-20170 Stewart Crescent
Maple Ridge, BC V2X0T4
Tel: 877-728-0757
Who is covered:
This warranty extends to any owner of a valid serial numbered Excel Air Systems unit. Any blacklisted units due to theft or voided warranties shall not be covered.
First Year Warranty:
Excel Air Systems warrants that, for one (1) year after date of original purchase the components will operate free from any defects in materials and workmanship. Excel Air Systems obligation under this warranty will be to supply, without charge a replacement part in which a component is found to be defective within one (1) year from date of purchase and which is returned no later than thirty (30) days upon receiving the replacement part.
Second through Fifth Year Warranty:
(Specific to systems only)
Excel Air Systems further warrants that for a period of five (5) years the compressor from any new valid serial numbered Excel Air Systems unit will operate free from any defects in material or workmanship, or Excel Air Systems, at its option, will repair or replace the defective part(s) provided that all labor and transportation charges for the part(s) shall be borne by the end-user.
End-user responsibilities:
All systems must be troubleshooted via phone, email, text message or any other means of communication with a representative on-site and an Excel Air Systems Product Specialist before the warranty process can proceed. If it is found warranty service is to be performed, warranty service is to be performed by a technician authorized by Excel Air Systems. If the End-user is unable to locate or obtain warranty service from an authorized technician they are to call Excel Air Systems and ask for the Service Department at which point Excel Air Systems will try to assist in finding a solution for the warranty service.
The end-user is responsible for normal care and maintenance required to the part and/or system as per the “Maintenance” schedule located in the Guidelines book. This warranty does not cover any defect, malfunction, etc. resulting from misuse, abuse, lack of normal care, corrosion, freezing, flooding, tampering, modification, unauthorized or improper repair or installation, accident, acts of nature or any other cause beyond Excel Air Systems reasonable control.
Limitations and Exclusions:
If any Excel Air Systems part is repaired or replaced, the new part shall be warranted for only the remainder of the original warranty period.
Looking for interactive assistance?
Check out our Technical Support department.